Mga Call Center BloopersMahirap din maging isang call center agent. Mga bampira ang lifestyle. Tulog sa umaga, alive na alive sa gabi. Anyway, para masaya ang buhay, heto yung iilan sa mga bloopers ng mga bangag na CCA(s). Hehe...
Situation #1:
CCA: Thanks for calling Haband, this is haband, and you are ordering for haband?
Comment(s): Ang hirap ng toxic! Sobrang bangag na.. Pati pangalan ng project mo, pangalan mo na rin... Hehe... By the way, it is pronounced as Hey-band.Wahaha... Isa sa mga Catalog projects sa company namin na DOS base (grrr...) na kung saan matatanda halos ang mga customers. Sila yung umoorder ng mga sweatshirts at iba pang pangmatandang gamit. hihi... Ano pa nga ba... Usually, dalawang type lang ang mga customers dito: Kung hindi sila super bait malamang irate na bingi... Hehe... Nakakainis pang part eh youn ipapahanap mo kay lola/lolo yung box na may smiley face sa brochure para lang makita ang code. Haha. Hindi ko gusto ang project na ito… (^__^)
Situation #2:
CCA: Thanks for calling TSEF (Chef) Wizard, this Kaye, can I have your billing address starting with your zip code?
Comment(s): TSEF, yes ganyan ang pronunciation na ginawa nung kasama ko... Siguro dahil mega-que calls na kaya ganun... Idol... Nyahaha!!! (^__^)
Situation #3:
Customer: Can I have your full name please?
CCA: That is Fely Smith, ma’am.
Customer: Can you spell your last name for me Fely?
CCA: Yes ma’am, that is A-B-A-B-U-L-O-N. (With confidence yan ha…)
...Speak-less ang customer...
Customer: Can I have your full name please?
CCA: That is Fely Smith, ma’am.
Customer: Can you spell your last name for me Fely?
CCA: Yes ma’am, that is A-B-A-B-U-L-O-N. (With confidence yan ha…)
...Speak-less ang customer...
Comment(s): Confusing di ba? Yung totoong last name nya ang binigay… Wahaha... Hello kay Fely...(^__^)
Situation #4:
Heto pa, sobrang confusing at technical ang project, nakakabangag din minsan…
CCA: Mem (Ma’am yan.. super slang lang…) just click on the button to open the "PEP-EP BEX…"
Heto pa, sobrang confusing at technical ang project, nakakabangag din minsan…
CCA: Mem (Ma’am yan.. super slang lang…) just click on the button to open the "PEP-EP BEX…"
Comment: Hahaha!! Sobrang sleng ang accent nya.. yung POP-UP BOX naging PEP-EP BEX! Bawal pumasok ng lasing sa work, ui.. Hehe..
Situation #5:
Customer: What is your name again?
CCA: Ma’am, that is Candy.
Customer: Mandy?
CCA: No Ma’am, that is Candy! Candy, like "STORK"!
Situation #6:
CCA: Sir, please verify the name registered on this account.
Customer: What? I can’t seem to hear you sweetie…
CCA: Sir, what is the name registered on your account?
Customer: Sorry dear, I don’t understand.
CCA: Sir! Am I speaking with Mr. MEL GIBSON?
CCA: Sir, please verify the name registered on this account.
Customer: What? I can’t seem to hear you sweetie…
CCA: Sir, what is the name registered on your account?
Customer: Sorry dear, I don’t understand.
CCA: Sir! Am I speaking with Mr. MEL GIBSON?
Comment(s): Hehe, well, ang name talaga ng member ay NHEL GIBSON. Mali yung unang na-registered na information sa account niya. Bingi din ata yung CCA na kumuha. Kasi naman si Lolo ay 1924 ang birth year kaya bingi nga… Hahaha!!!
Situation #: 7
Customer: I’m sorry dear, I can’t seem to understand what you are saying.
CCA: (Galit na…) Ma’am, I said, the last word is City! (Pasigaw na…)
Customer: What?
CCA: (Galit na galit na….) I said, City!!! That is C-I-T-I!
Customer: I’m sorry dear, I can’t seem to understand what you are saying.
CCA: (Galit na…) Ma’am, I said, the last word is City! (Pasigaw na…)
Customer: What?
CCA: (Galit na galit na….) I said, City!!! That is C-I-T-I!
* Wahaha, galitan-galitan sa binging customer eh mali naman ang spelling… After ma-wrong spelling, biglang bumait si CCA. Hahaha!
* Salamat sa aking personal experience at sa experience ng mga nakasama ko sa call center... (^__^) Long live the queen!!!
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